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UniGroup News

Mar 11, 2020

COVID-19 Update

An Important Message from Marc Rogers, UniGroup’s President and CEO

As our country and the world continue to watch and be impacted by the COVID-19 (Coronavirus) pandemic, we want to share how UniGroup (the parent company of Mayflower, United Van Lines, UniGroup Worldwide, and UniGroup Logistics) is responding. At the heart of every move are people: customers, agent representatives, van operators, crew members, vendors and employees. While the health and safety of all of those involved are always our highest priority, it is especially important during this time.

Our Commitment to You

We are committed to moving you safely. In these unprecedented times, we take our role as essential service providers very seriously. We will continue to provide services to our communities, while following recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), while working to protect our customers and front-line employees.

Limiting in-person contact is a best practice when limiting the spread of COVID-19. While our business requires we enter the residence to provide packing and loading services, we can conduct the quote process via virtual survey. We have mandated virtual surveys in 13 states and are encouraging its practice in all states.

As most companies throughout the country, UniGroup has implemented its business continuity plan. While staff are working remotely, they are available to customers, agents and drivers during the same business hours and in the same manner as if they were working in the office.

Specific Response Actions

In implementing our business continuity plan, we:

  • Assembled a Task Force at UniGroup’s Home Office to focus on operations and communication during this unprecedented time. The team stays up to date with the ever-changing situation and is in contact with each other daily.
  • Established a central email and 800# to streamline incoming communications to quickly review, disseminate to the appropriate parties involved and respond.
  • Mandated virtual surveys in 13 states.
  • Monitor guidance issued by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), providing the latest links on our public and internal websites.
  • Practice the CDC issued guidance for Business and Employers.
  • Develop, update and publish FAQs for agents and van operators repeatedly as new information is available.
  • Communicate with agents through a weekly email, urgent communications, intranet and phone conversations. In a time like this, there’s no such thing as too much information or too much communication.

Providing Essential Services

UniGroup and our operating companies understand providing transportation services to clients and customers an essential service. We are open for business and are working closely with our agents, and their crews and van operators, to continue to conduct business safely. We realize in these uncertain times, there can be angst and concern. As we remain compliant with all government restrictions on businesses, we are committed to doing our best to provide the services to load, transport and deliver household goods or commercial products our customers need.

Thank you and we wish everyone the best during this difficult time – stay safe and well.

Marc Rogers

UniGroup President and CEO

 

Planning your move?

Mayflower has educated our moving network regarding Coronavirus and created a plan for a safe moving experience. For instance, we offer several options for providing a pre-move survey. To maximize safety, we have mandated virtual surveys in 13 states and are encouraging it in all states. A virtual survey is similar to a video chat or FaceTime, which are fast, convenient and efficient. In order to provide the most accurate estimate, a visual (in person or through video technology) survey should be performed. You can work closely with your local agency on what works best for your situation. We can assure you Mayflower is taking extra precautions and has educated employees regarding Coronavirus.

Not Feeling Well?

My move is scheduled in a few days, and I’m not feeling well, what should I do? First and foremost, you should do what makes you most comfortable. Your move coordinator will be in contact with you prior to your move, and together you will run through the extra safety precautions we have put into place. It’s possible to delay the start of your move, but you should check with your mover to see what dates are available and to get details related to any changes. If you are not considered at risk, you may want to proceed. We ask in this situation that you alert your mover you are not feeling well.

Questions?

If you have unanswered COVID-19 questions about a scheduled move, please call 888-705-3350 to listen to a recorded message.

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